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Where to seek help

Where you can turn to for counselling, financial assistance and help with grievances.

Last updated 22 July 2025
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On this page

Counselling
Financial assistance
Resolve complaints or grievances

In the course of your full-time National Service (NS), you may need assistance with psychological issues, financial issues, or complaints and grievances. The following information shows you where you can turn to for help.

Counselling

You may face difficulty transitioning from civilian life to a highly disciplined environment in a uniformed organisation. Not to worry, help is available through the following means:

Counselling hotline

You can call the Police Psychological Services Division’s 24-hour counselling hotline at 1800-255-1151.

Interview sessions

You can highlight your difficulties and ask for assistance by approaching your Course Manager (CM). Information shared during counselling will be kept strictly confidential.

Financial assistance

Financial assistance is available if your family suffers from financial hardship when you enlist into the Singapore Police Force (SPF). You can apply for financial assistance through your:

  • CM if you are a trainee at the Home Team Academy; or

  • Divisional PNSF Personnel Officer if you are a Police full-time National Serviceman (PNSF) in a Land Division or Staff Department

Resolve complaints or grievances

As a disciplined organisation, the SPF requires that you resolve complaints or grievances within the organisation itself.

If you are unable to resolve your grievances after trying all available means within your unit, you can do the following:

During basic training

You can lodge a complaint either with your CM or Field Instructor. If complaints are proven to be valid, the SPF will take the necessary action against the offenders.

As a PNSF

Send your queries, grievances or issues on matters relating to Police NS through your immediate supervisor to:

Head Personnel Management
Personnel Management Division
Police National Service Department
2 Soon Wing Road
Singapore 347893

You may also appeal to:

Commander
Training Command
Home Team Academy
501 Old Choa Chu Kang Road
Singapore 698928

Director
Police National Service Department
2 Soon Wing Road
Singapore 347893